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Schlotzsky's in Grapevine, Texas Rocks

Schlotzsky’s Grand Prairie, Texas (Small Hill Drive) Is Today’s Customer Service HORROR Story

Schlotzsky’s Grapevine, Texas Showing How A Company Can Do The Right Thing Rhonda, my wife, placed an order via the app (something she’s done with great frequency). Location: Grapevine, Texas. Problem: during checkout, the app encountered a problem with her saved credit card requiring that it be re-entered. Done. Order placed. Problem #2: during that […]

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Doing One Thing First

Doing One Thing First

Confession: Professionally I’ve allowed life and outside influences to negatively impact me. Being around distracted, fragmented people. I have only myself to blame. Now it’s time to stop, repent and correct my course.  I have too many irons in the fire. I’ve talked about it here. The remedy is simple, but not easy: lower the

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Knowing When To Quit

Knowing When To Quit

Hard questions.  Tough decisions. Well-hidden answers. Our lives are filled with challenges. One of the more common questions people face when pursuing some accomplishment is, “How can I know when to quit?” Enter Seth Godin’s terrific illustration in The Dip. Keep swimming ’cause you don’t know how close you may be to reaching your goal.

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Past Feeling

Past Feeling

Even if you’re not religious it’s a frightening thought to realize there are humans who lack the ability to feel. Sociopaths and psychopaths scare us. We think of such people as unable to feel. Unable to empathize. But the phrase used by the Apostle Paul in his letter to the Ephesians – “past feeling” –

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